TERMS AND CONDITIONS OF SALE 'Last updated May 2018'

We set up a GDPR page as its complex and wanted to be transparent with the process CLICK HERE 

These terms and conditions do not affect your statutory rights.

Sales

• All items are sold as new unless stated in the description.
• All items will be dispatched on completion of full payment.
• Airspotters.com can take no responsibility for misuse of items after delivery or any injury’s however caused
• Please read all instructions and safety warnings that are on the box or inside as leaflets where applicable
• We do not offer any credit facilities.
• We reserve the right to terminate any contract between us without penalty
• In the event of termination we shall refund to you all sums paid by you to us.
• You will only own the goods once we have received payment in full, and the items are posted
• To order goods through this website you must be at 18 years of age, or have parent or guardian consent.
• We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. 
• We can decline any order without reason if we so wish to do so
• Discount codes may not operate in all categories (for example clearance category) 

Credit card fraud prevention.

• We reserve the right to decline any orders we think are being paid for by an unauthorised credit card and it will be reported.
• Orders paid for by a credit card but have any alternative delivery address are now subject to further checks prior to sending items.
• • You must leave an email or contact telephone number of the card holder, NOT Auntie Mable in Stockport.
• Alternative delivery orders without these details will be subject to delay while we verify the authentication of the credit card user.
• We do this to protect our customers from misuse of their credit cards, we take a responsible approach.
• NEVER VERIFY CREDIT CARD DETAILS BY EMAIL IT IS NOT SAFE TO DO SO. EMAILS CAN BE INTERCEPTED AND READ ONLY OUR SITE CHECKOUT IS SECURE FOR CREDIT CARD NUMBERS

Your identity assurance 

• We have to keep certain transaction for tax and auditing purposes.
• We never keep data if we do not have to
• We are bound by the DATA protection act
• Credit card details are only held for tax requirement but never the number.
• All none required paper details are crossed shredded
• We do not pass on your details to anyone else, unless requested by authorities
• We will give details where needed to banks and credit card companies when requested to do so by law.
• We will help police and authorities with request for information as and when needed
• WE ARE PROACTIVE IN PROTECTING YOUR IDENTITY AT ALL TIMES and WE ARE PROACTIVE IN FIGHTING FRAUD ON LINE

Returns and refunds  CLICK HERE 

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. If you have a complaint contacts us at once.

ALWAYS CONTACT US FIRST WE ARE ALWAYS HAPPY TO LISTEN AND HELP

Tel 01536 560 319

Missing items 

Airspotters.com has no control over the postal service once we have handed the item over to them for delivery to you

In the unlikely event an item does not arrive please, first please check the following , UK Parcels are considered missing after 21 days, European 31 days and Worldwide 40 days

• Make sure a Neighbour did not take this in for you and forgot to tell you
• Make sure that you did not over look a parcel to collect card left by the Royal Mail.
• Make sure it was not left in an out house or side building
• Make sure you gave us the right postal address

Gift vouchers

• These cannot be exchanged for cash.
• Airspotters holds the right to cancel any voucher issued and refund at anytime
• Any fraudulent activity will be reported to the Police/Authority.
• Over spent vouchers that create a minus figure on an order cannot be refunded as cash
• It is the responsibility of the buyer to use these vouchers correctly
• Buyers can make up the difference by using a checkout gateway to pay the extra

Pre-orders

Gentleman’s agreement : We take pre-orders for all new releases. You can cancel and withdraw from a pre-order at anytime by letting us know by email or telephone. There is no risk in reserving your model at Airspotters.com, it is a simple way of us ordering the right model at the right time for you. Credit cards are charged at time of pre-order, if the model is cancelled or you change your money we will be refunded

Orders over £100 we may ask for a 15% deposit 

WE DO NOT KEEP CREDIT CARD DETAILS ON FILE ANYWHERE

COPYING OF AIRSPOTTERS.COM WEBSITE AND PUBLICATIONS OF THE SAID CONTENT

All copyrighted and copyrightable materials on this Site, including, without limitation, the design, text, graphics, pictures (with exception as stated above), sound files, screen shots, and other files, and the selection and arrangement ("Materials") thereof are copyrighted, ALL RIGHTS RESERVED, by Airspotters.com, and/or third-party licensors. Except as stated herein, none of the Materials may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted, stored, in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Airspotters.com or the respective copyright owner. Permission may be granted to display, copy, distribute and download the Materials on this Site for personal, non-commercial, and informational use only, and to be used in a positive manner at all times. Please email

sales@airspotters.com

for further information and to ask for the said permissions, failure to ask and then use will be considered and act of violating these terms and conditions. This may result in legal proceedings being brought upon those that wish to violate theses terms and conditions without any notice to them of our impending action.

Pricings of items

We reserve the right to reduce or increase the price of items without notice.
Special offer items will show a previous price or RRP price where possible.
All prices are based on the RRP and may be lower in some cases.

All items are inclusive of UK VAT at 20% current rate

Mailing list

WE WILL NOT PASS YOU DETAILS ONTO TO ANYONE ELSE
WE DO NOT SEND OUT LOTS OF MAIL SO YOU WILL NOT BE SWAMP
YOU CAN UNSUBSCRIBE ANYTIME 
YOU WILL GET SITE NEWS FIRST

Address

Registered address 

Airspotters.com
Ground Floor
Corby Business Centre
Eismann Way "Off Pilot Road"
Corby, Northamptonshire NN17 5ZB